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Claypaky is working on a “beta version” of CloudIO that will work with all other brands. The requirements are that the Models/Brands connected to the CloudIO are “RDM compliant”. Unfortunately, we cannot guarantee the other brand compliance and that future firmware upgrades of other Brands’ Fixture (that do not fulfil RDM standards) will make non-compatible what is today compatible (as we cannot influence other Brand development).

CloudIO is a so called Edge Computing IoT Solution. The Encoders are intended to be used in the application where a low latency is needed (e.g. real time control of a moving head).
There are some use case we will develop, E.g. an app for the optimized test cues for the fixtures: an extremely simplified console app with a guided procedure to test all the fixture functionalities.
All cues will be available on the cloud and downloaded on the CloudIO as soon as new fixture is available on the market (reduced programming effort!)

The physical limits of DMX state that there can be a maximum of 32 devices on a single cable. The cable can not be longer than 300 meters and it should be wired in a daisy chain.
To the CloudIO you can connect 31 devices and we strongly recommend to put a DMX terminator over 20 fixtures.
The terminator a single 120 Ohm termination resistor to be fitted at the extreme end of the signal cable.

It is a web-based application and will run on the most common web-browsers on PC/MAC/Tablets

CloudIO display is designed to setup and activate the CloudIO Gateway, not to connect to the Cloud Platform.
The Cloud Platform can be accessed by an internet connected device with a web browser (e.g. Chrome)

CloudIO platform is an online platform, therefore it works only if CloudIO and the device that host the web browser are connected online.
CloudIO Box can be used offline to update Fixture firmwares previously downloaded on an USB stick.

CloudIO is equipped with an Artnet ready port, and it will be available soon.

The fixture must have on board the CPU FPGA firmware from the version ARM9_HW_14.0.000 onwards.
This firmware must be installed in all the connected fixtures; it indeed enables the RDM communication.
If even one of the connected lights does not have this firmware installed, you may not be able to see any discovered fixture.
You can download it in the Claypaky customer care area, store it in a USB stick and update the fixtures using the CloudIO Fixtures Firmware Uploader.
Please be aware that in case of network under firewall or with peculiar security restrictions, the network requirements for the CloudIO box are the following:

• HTTPS address reached: live.cloudiobox.tech – port 443
• MQTT address reached: mqtt.cloudiobox.tech – port 443
Yes, you can connect the keyboard using the frontal usb ports; just be aware that the keyboard will have US layout.
If the file system gets corrupted, CloudIO box will boot with a Recovery software version.
When the Recovery version starts, a new software installation is required; just copy the latest software update package in a USB pendrive and update the box following the steps displayed on the screen.

To avoid file system corruptions, we strongly recommend to wait the boot phase to complete before switching off the box.
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